Title: JPMorgan Chase blocks outside AI agents like Muse, Instinct from directly accessing accounts URL Source: https://www.cnbc.com/2026/10/13/jpmorgan-ai-agents-account-access.html Published Time: 2026-10-13T18:46:27+0000 Markdown Content: Jamie Dimon, CEO of JP Morgan, and Mark Zuckerberg, CEO of Meta.
Getty Images [JPMorgan Chase](https://www.cnbc.com/quotes/JPM/) won't allow outside artificial intelligence agents to access customer accounts and operate on their behalf, CEO [Jamie Dimon](https://www.cnbc.com/jamie-dimon/) said Tuesday, citing risks to the company and its customers as tech firms including [Meta](https://www.cnbc.com/quotes/META/) release autonomous assistants.
"We're not going to allow just any … outside agent to come in inside the company, because it's just too risky for clients and for JPMorgan," Dimon told analysts on the bank's [third-quarter earnings](https://www.cnbc.com/2026/10/13/bank-earnings-live-updates.html) call.
"You don't want rogue agents, and it could be thousands of them," he added, describing the potential threat to customers. In July, an OpenAI [model hacked](https://www.cnbc.com/2026/08/26/open-ai-hugging-face-hack.html) into AI company Hugging Face's servers.
The stance from Dimon, the longtime CEO of the biggest U.S. bank by assets and a de facto spokesman for the U.S. financial sector, is reminiscent of an [earlier fight with fintech firms](https://www.cnbc.com/2025/07/28/jpmorgan-fintech-middlemen-plaid-data-requests-taxing-systems.html) over access to customer data.
JPMorgan moved to charge data middlemen including Plaid for access, a dispute that similarly pitted the bank's security concerns against tech firms' demands for access.